Shipping and delivery conditions

Scope of delivery

We ship within Germany.

Note: We do not ship to PO box addresses.

Delivery time

Orders without pre-order items: Processing and shipping within 2-3 days .
Orders, including pre-order items: processed and shipped within 15 business days .
Delivery time: 10-15 days .

Note: Delivery times may be affected by exceptional circumstances such as natural disasters, government measures, or social anomalies. We will inform you on the store homepage if such circumstances occur.

Shipping costs

Standard delivery: 39 € .
Free delivery: Available for orders over €300 .

Note: Please verify your address before purchasing, as address changes are generally not possible after shipment. Additional fees may apply for address changes. If logistical delays occur, please contact us at service@ritkeeps.com with your order number.

Transport damage

We offer shipping insurance during the payment process and recommend that you inspect your goods before signing.

If your package arrives damaged, you MUST note this on the waybill . Without this note, we cannot file a damage claim with the carrier or return your package. If the package is damaged but the product is intact and functional, we will not replace it.

Note: Please count the number of packages/items and ensure that this matches the waybill and your delivery note. Packaging materials (e.g., pallets, foil, or boxes) will not be taken back by the carrier.

Customs duties, levies and taxes

RitKeep includes customs duties and taxes in the total amount of your order.

Undeliverable packages

If a package cannot be delivered due to incorrect address information or other factors, we will attempt to contact you to resolve the issue. Additional shipping charges may apply for redelivery.

How to track your order

Once your order has been shipped, you will receive an email with a tracking number. You can track the status of your shipment and the estimated delivery date using the provided tracking link .

Note: It may take up to 48 hours for the tracking portal to update.