Return and refund conditions

14-day return policy

RitKeep offers a 14-day return period from the day you receive your items.

Cancellation of the order

You can cancel your order at any time before it ships. RitKeep typically processes cancellations within 2-3 business days .
Once the order has been shipped, it cannot be canceled. For further information, please contact us at service@ritkeeps.com .
After you cancel an order, the stock will no longer be reserved for you. This may result in insufficient inventory for future purchases. Please contact us if you would like to reorder.
After submitting a cancellation request, you will receive an email with the processing result. If the cancellation is unsuccessful, please follow the steps outlined in our Return Policy to initiate a return.
In cases where delivery is delayed due to special circumstances (e.g. natural disasters, government measures), we will notify you by email.

Delivery delays

In cases where delivery is delayed due to special circumstances (e.g. natural disasters, government measures), we will notify you by email.

Restrictions on returns without reason

To be eligible for a return, the product must be in its original condition and suitable for resale. This includes:

The outer packaging of the product is complete;
The product must be in good condition and must not show any scratches, wear, damage or signs of use.
All accessories must be included.

If the returned product does not meet these criteria, RitKeep reserves the right to refuse the return and the buyer will bear the return shipping costs.

Note: No refunds are available for sale or special offers.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged. Send photos of the damaged item to service@ritkeeps.com RitKeep reserves the right to repair or replace the product at its sole discretion. If you received the incorrect item, please contact us with photos so we can assess the issue.

Stock exchanges

For a quick exchange, we recommend returning the item and purchasing the new one separately. Contact RitKeep at service@ritkeeps.com to request a return. Once approved, you will receive return details. Items returned without a return request will not be accepted.

Shipping costs for returns

In the case of returns due to buyer's remorse, incorrect orders or similar reasons, the shipping costs are borne by the customer.
For returns due to damaged or defective products or other issues with the seller, the return shipping costs will be covered by RitKeep.

Our return process system:

➤➤ Step 1 - Send request

Contact RitKeep at service@ritkeeps.com to initiate a return. Once approved, we will provide you with instructions. Returns without prior authorization will not be accepted.

All items must be returned unworn and in their original packaging.
If items are damaged or used after inspection, they cannot be returned.
For returns due to RitKeep's fault, we will provide you with a prepaid return label within 3 business days.

➤➤ Step 2 – Return information

Complete the "Returns" section on the order form or include a detailed return slip with your package, including the following:

Your preference for a refund or exchange.
Your full name, email address and phone number.
Order number.
Your return address (if you need an exchange).

Note: Returns without proper documentation may be delayed or not processed at all. We recommend using a trackable shipping service or purchasing shipping insurance. RitKeep does not guarantee the receipt of your return.

➤➤ Step 3 - Inspection

The outer packaging of the product is complete;
The returned product is still in the original condition of purchase and meets the conditions for resale.
The surface of the product has no scratches, wear/damage, dents, or signs of wear, etc. The product can retain its original quality and function.
The product is equipped with accessories, the accessories should be complete;

➤➤ Step 4 - Refunds

Refunds will be issued to the original payment method within 5-10 business days of receiving the returned items.

Customs duties and additional fees are non-refundable.
Shipping costs are non-refundable and may be deducted from your refund.